- Training Standards and Methodology
- On - Site Training
- Off - Site Training
- Industry Specific Training
- Define Needs and schedules
- Implement Training plan
- Quick customized Training modules
- Maximize Training budgets
- Ensure the highest quality
Our Delivery Engine is equipped with competent Resources & Processes to ensure zero defect execution.
We proactively work with our clients, faculty members and other stake holders. Our pre-defined process identifies tracks and monitors the performance of our faculty and execution of the process.
Back up of Trainers:
For every training need we identify minimum one backup trainer reachable in 12 Hrs.
Feedback & Improvement:
Every Module-wise feedback is obtained from, analysed and the same is discussed with concerned stakeholders. Suggest the improvement methods and monitoring the performance.
Keeping Pace with the emerging Technologies:
a) Work with a core group of senior members to research, up skill & reskilling on new technology to be always ahead. The same info to be shared with all faculty resources to meet industry requirements.
Account Management Process:
Our robust process makes sure that each of our partner is well engaged & managed in fulfilling their skill enhancement needs.
Response time management:
We strive to respond the request within 2 working days. Training Delivery response based on requirements. Our SLAs clearly states response time lines. Internal process monitoring is 24 hours prior to actual time lines.
Account Spoc ensures all required communication to client is also communicated to the internal team working with the account. Internal weekly review meetings to update the current status , requirements and reflections from client Account spoc provides comprehensive Induction programs for new entrants about client. All required documents and process information at central shared repository. Client satisfaction management: Periodic customer surveys and personal interaction with all stakeholders